Processing, Shipping & Delivery
(i) Processing Times
Our Processing Times range from one day to five working days depending on the availability of the products. As a guide, over 70% of our orders are processed the following day after order. We strive to ensure that processing times are as short as possible, however logistics are complicated and sometimes our stock levels might be out due to human or computer error, our suppliers may supply the wrong product or not at all due to factors outside our control.
Christmas Processing Times November 1 to January 31 ("the Christmas Period")
The above processing times relate to non-Christmas periods. During the Christmas Period processing times can be extended due to back logs caused by Christmas demand. While in most cases Toybiz will be able to adhere to normal processing times, delays from our suppliers and general demand make it difficult. We ask for your patience and rest assure all orders placed before our Christmas cut off times will reach you prior to the big day.
If your order is for a birthday or you are going away and you require your order as a matter of urgency, please email your order confirmation to customer service and we will attempt to priorities it, but please only do this if it necessary.
Prior to Christmas is a stressful time for everyone and our Warehouse and Customer Service teams are working their hardness to make sure your presents arrive. Remember, we're on your side.
(II) Shipping Policy
So, what is Toybiz's Shipping Policy?
Australia is a vast country and our population is spread all over in isolated patches. As such, shipping can be costly. Shipping costs for parcels are not standard across weights and distances, they vary according to where you are and how much your parcel weighs. Toybiz has worked hard to find an economical solution for our customers to make sure the benefits of our shipping policies outweigh the costs of you physically searching for the products we have. We've tried to make it fair and equitable. We've also tried to make it easy. This is what we've come up with.
When do I receive FREE Shipping?
Shipping is FREE for orders over $99.00 for both Standard and Large Parcels for shipping to Metropolitan Areas*.
Shipping is FREE for orders over $200.00 for both Standard and Large Parcels for shipping to Regional Areas*.
The total value of your order after all discounts applied must exceed the above FREE shipping thresholds for FREE shipping to apply.
How much will Shipping Cost me if I don't qualify for FREE shipping?
At Check Out your shipping costs will be calculated based on:
- how much you spend;
- your location;
- the weight of your parcels.
This section gives you a guide of how the shipping costs are determined.
To assist you in determining whether your order will be a Standard, Large or Oversized Parcel please see below:
- Standard - A parcel weighing up to 5kgs (this is over 95% of our orders)
- Large - A parcel weighing from 5kgs to 15kgs (this is a lot of toys)
- Oversized - A parcel weighing over 15kgs (the really big stuff)
Now you know what the sizes are, the below table is a guide to how much shipping will cost within Australia.
|Standard||$11.95 or FREE over $99||$13.95 or FREE over $200||$19.95|
|Large||$11.95 or FREE over $99||$15.95 or FREE over $200||$29.95|
* Please note "Metropolitan", "Regional" and "Rural" are determined by our courier partners and may not necessarily match the governmental designations.
(III) Delivery Guide
We use established courier companies to ensure the fastest possibly delivery to you. Australia is a vast nation and shipping sometimes can be beyond our control. The below table is a guide as to when you can expect to have your goods delivered to you after Toybiz has processed your order. We will endeavour to contact you should there be any delay in the below delivery times.
Notes on Delivery Guide:
We do not ship to Post Office Boxes or Parcel Lockers.
- Orders will require signature on delivery.
- Delivery times are based on working days and are approximate only.
- No liability is accepted for late delivery.
- Delivery times may vary according to weather, road conditions and seasonal overload such as Christmas.
- Orders are shipped with Fastway Couriers and StarTrack within Australia.
- You will be given a Tracking Number to track your goods.
NT & WA orders may be subject to a freight surcharge, customers will be notified for approval before sending any goods, and orders may be cancelled if freight charge is deemed too high by either customer or management.
(IV) What if no one is there to receive the Goods I have ordered?
The best way to ensure someone is there to receive your parcel have them delivered to a business address or follow the tracking and make sure someone is at home to sign. As we know sometimes there is no one home to receive the parcel, so it will be delivered to the nearest courier depot or Post Office for your collection.