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Exchanges, Returns and Refunds

All your purchases from Toybiz are covered by the Australian Consumer Law.  As such you have certain rights with respect to warranties and guarantees. Toybiz will ensure it abides by the Australian Consumer Law.

Returns for Exchange

If you are not happy with your purchase because you have not chosen the right product, we are happy to offer a store credit or exchange.  This is what we refer to as an Exchange.   If you decide to apply for an exchange or store credit, the following conditions apply:

  • Please contact info@toybiz.com.au to arrange a return for the product. Returns must be received by Toybiz within 21 days of the customer receiving the product(s).
  • The product(s) should be in its original condition and packaging undamaged.
  • Freight cost to RETURN the product to Toybiz is covered by the customer.  You are responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier.
  • Freight cost to send you the exchanged product(s) is covered by you and will be invoiced to you and you will be required to pay for the shipping prior to the goods being shipped to you.
  • If you cannot find a suitable product to exchange, you may apply for a Store Credit.  Please note we do not give refunds for exchanges.  Store credits cannot be used for shipping and can only be applied against the purchase of another product.
  • With your return for Exchange please include with the return a copy of your original purchase email containing and a statement containing:
  1. Order number
  2. Name
  3. Contact Details
  4. Exchange or Store Credit Request

Returns for Faulty Products

Under the Australian Consumer Law as a supplier we are responsible to ensure that the products we sell are fit for purpose and free from faults.  If you receive a product that was faulty from the manufacturer, please follow these instructions:

  • If a product is faulty, it should be returned to us within 21 days of you receiving the item.
  • Please contact info@toybiz.com.au to arrange a return for the product. We pay for shipping back to us.
  • Faulty products once received by Toybiz can be exchanged for new one, a different product, store credit or full refund.
  • Where you chose a store credit we will give you an additional 10% of the value of the product as our way of saying sorry for the inconvenience.
  • With your faulty product please include with the return a copy of your original purchase email containing and a statement containing:
  1. Order number
  2. Name
  3. Contact Details
  4. Exchange, Store Credit or full refund

Force Majeure

To the extent permitted by law, Toybiz is not liable for any delay in performing any of its obligations under these Terms and Conditions if such a delay is caused by circumstances beyond the reasonable control of Toybiz, and Toybiz shall be entitled to a reasonable extension of time for the performance of such obligations.