Terms & Conditions

The terms and conditions ("information") compiled in this document are subject to change without notice. It is the responsibility of the any person seeking to rely on the information by visiting our website at www.toybiz.com.au or by contacting Toybiz at Facebook. "Toybiz", "we", "us" and "our" are references to Toybiz, the trading name of Toybiz Australia Pty Limited A.B.N 79 632 599 234 a company registered in Australia under the Corporations Act 2001. A reference to “you” to “your” is a reference to a Toybiz customer.

The Terms and Conditions in this document govern the use of Toybiz's Online Shopping Service (the Service). The Service includes shopping, returns, and participation in promotions run by Toybiz.

Governing Law

By placing an order with Toybiz you agree that the sale is made in the state of Victoria, Australia. These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

Colours and Sizes

Toybiz provides high quality pictures of our products. Please be aware that whilst we have done all we can to ensure that you see real life colour, depending on your viewing screen the colours may appear slightly different to the actual products.

Prices on Toybiz

All prices in the shopping areas are in Australian dollars (AUD) and are inclusive of GST. Toybiz takes all steps to ensure that prices are correct at time of publication; however, we reserve the right to alter prices should we inadvertently publish incorrect prices. If this should happen after you have ordered a product on the site and have passed through the check out, we will contact you prior to sending your order and notify you of the correct price. You will then have to choose to either proceed with your order or cancel the order.

Marketing & Promotions

By purchasing products or registering as a member you agree that your details including your email address, mailing address and mobile phone number may be used by us to keep you informed about future products, services and events provided by either Toybiz. If you wish to change your contact mechanism (specify direct mail, telephone, or email) or opt out of any communications from Toybiz you can do so by amending your details on our website.

Please note that all items for sale on Toybiz are for retail purposes only and we reserve the right to refund any purchases that are intended for resale purposes.


Toybiz will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years can provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.


This Service provides general information about Toybiz Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Toybiz and the services and products they offer. Toybiz reserves the right to change, delete or move any of the material on the Service at any time without notice.

Toybiz and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential, or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.


The terms and conditions of Pre-orders are covered by this section:

(I) What is a Pre-order?

From time to time Toybiz will offer products to be sold on Pre-order.  Pre-order products will be clearly labelled on the Product Page.   A pre-order product is a product that we do not currently have in stock but have been promised stock from our suppliers.   The products on Pre-order are generally products in high demand and by Pre-ordering your product you will be placing yourself ahead in the queue of other customers when the product is delivered into our warehouse.

(II) When will my Pre-order be shipped?

Toybiz will clearly mark in the product description when we expect the product to be shipped.   We will also send you an email confirming that your product is a pre-order containing these conditions.

(III) What if I have purchased other in stock products with my Pre-order?

If you have purchased other in stock items with your Pre-order products, your whole shipment will be held until your Pre-order item is ready to be shipped.   If you want your in-stock items to be shipped prior to your Pre-order item(s), you may email contact Customer service on www.toybiz.com.au together with a copy of your order and request that your in-stock items be shipped.  Please note that this may incur additional shipping charges and shipping charges will be subject to Toybiz’s Shipping Policy contained in these Terms and Conditions.

(IV) What if Toybiz’s Suppliers cannot fulfil your Pre-order by the Time indicated in Product Description?

From time to our suppliers receive delays in suppling products to us which in turn provides a delay to you. These delays are out of the control of Toybiz.   If we expect delays, we will notify you in advance.  If the delay is greater than two weeks, you will be offered a full refund or store credit.  If you decide to take the Store Credit, Toybiz will credit you with an additional 5% of the value of the refunded item.   You may, of course, choose to hold your pre-order and secure your product when it arrives.