(i) Processing Times
Our Processing Times range from one day to four days depending on the availability of the products. As a guide, over 80% of our orders are processed the following day after order. We strive to ensure that processing times are as short as possible, however logistics are complicated and sometimes our stock levels might be out due to human or computer error, our suppliers may supply the wrong product or not at all due to factors outside our control. Where this happens, we will contact you within 3 days of placing your order to let you know if the processing time will be longer than 4 days.
(II) Shipping Policy
So, what is Toybiz's Shipping Policy?
Australia is a big, vast country and our population is spread all over in isolated patches. As such, shipping can be costly. Shipping costs for parcels are not standard across weights and distances, they vary according to where you are and how much your parcel weighs. Toybiz has worked hard to find an economical solution for our customers to make sure the benefits of our shipping policies outweigh the costs of you physically searching for the products we have. We've also tried to make it fair and equitable. We've also tried to make it easy. This is what we've come up with.
How much will Shipping cost me if I don't qualify for FREE Shipping?
At Check Out your shipping costs will be calculated based on:
- how much you spend;
- your location; and
- the weight of your parcels.
This section gives you a guide of how the shipping costs are determined.
To assist you in determining whether your order will be a Standard, Large or Oversized Parcel please see below:
- Standard - A parcel weighing up to 5kgs (this is over 95% of our orders)
- Large - A parcel weighing from 5kgs to 15kgs (this is a lot of toys)
- Oversized - A parcel weighing over 15kgs (the really big stuff)
Now you know what the sizes are, the below table is a guide to how much shipping will cost within Australia.
|Standard||$11.95 or FREE over $99||$13.95 or FREE over $200||$19.95|
|Large||$11.95 or FREE over $99||$15.95 or FREE over $200||$29.95|
(III) Delivery Guide
We use established courier companies to ensure the fastest possibly delivery to you. Australia is a vast nation and shipping sometimes can be beyond our control. The below table is a guide as to when you can expect to have your goods delivered to you after Toybiz has processed your order.
We will endeavour to contact you should there be any delay in the below delivery times.
Notes on Delivery Guide:
- We do not ship to P.O. Box addresses or Parcel Lockers.
- Orders will require signature on delivery.
- Delivery times are based on working days and are approximate only.
- No liability is accepted for late delivery.
- Delivery times may vary according to weather, road conditions and seasonal overload such as Christmas.
- Orders are shipped with Fastway Couriers and Startrack within Australia.
- You will be provided a Tracking Number to track delivery of your goods.
(IV) What if no one is there to receive the Goods I have ordered?
The best way to ensure this is to have them delivered to a business address or follow the tracking and make sure you or someone else is available
If, as we know sometimes happens, there is no one there; the parcel will be delivered to the nearest courier depot or Post Office for your collection.